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Linea of the Yarra Valley

Privacy Policy

Last updated 28 August 2026 · Version 1.0

1. Introduction

Linea of the Yarra Valley Pty Ltd (ABN 47 683 921 004) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms of this policy.

2. Personal Information We Collect

  • Contact Details: Name, email address, and phone number.
  • Service Information: General information provided via our forms so we can answer your enquiry or quote work.
  • Booking Information: Details required to schedule and manage your bookings.
  • Technical Data: IP address, browser type and usage data, collected by Google Tag Manager and Google Analytics 4 (loaded via Google Tag Manager) and Trustindex review widget.

3. How We Collect Data

  • Direct Interaction: When you voluntarily complete a form on our website, which is processed by Web3Forms. We also collect information when you book through our third-party booking system.
  • Automated Technologies: Cookies and similar technologies, described below.

4. Why We Collect & Use Your Information

  • Provide the information, quotes, or services you requested.
  • Manage Bookings: Process and schedule your bookings and send related notifications.
  • Marketing: Where you have opted in, send newsletters or promotional material. You can opt out at any time using the unsubscribe link. In compliance with the Spam Act 2003 (Cth), our marketing emails carry a clear, working unsubscribe link.
  • Improvement: Understand how the site is used so we can make it more useful.

5. Analytics

This website loads the following tracking:

  • Google Tag Manager (GTM-T2N49757).
  • Google Analytics 4 (loaded via Google Tag Manager) (GT-NM8CWDFM), which sets the _ga and _ga_* and _gid cookies.
  • Trustindex review widget (trustindex.io).

These are not currently gated behind a consent banner. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and block or delete cookies in your browser at any time.

6. Disclosure to Third Parties

We do not sell, rent, or lease our customer lists to third parties. We may share data with:

  • Service Providers: Web3Forms, which processes our forms and delivers submissions to us.
  • Booking Provider: Fresha, to manage your bookings.
  • Analytics Partners: Google, as described above.
  • Legal Obligations: Where required by Australian law.

7. International Data Transfers

As we use service providers such as Google, Web3Forms, Fresha, our hosting provider, your personal information may be transferred to, and stored at, a destination outside Australia (including the United States). By providing us with your personal information, you consent to this disclosure. We take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.

8. Data Security

Our website uses industry-standard security measures, including SSL encryption and platform-level security controls, to protect data submitted via forms. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

9. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.

10. Children’s Privacy

Our website is not intended for use by individuals under the age of 15. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 15 without parental consent, we will take steps to delete it.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website.

12. Access, Correction, and Complaints

  • Access/Correction: Contact us at info@lineaotyv.com.au to update your details.
  • Complaints: If you believe we have breached the APPs, please contact us. If we do not resolve your complaint to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Additional Rights for EU and California Residents

  • Right to be Forgotten: You may request that we delete your personal information. We will comply where we have no legal obligation to retain it.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.

14. Contact Us

For questions regarding this policy, please contact:

Linea of the Yarra Valley Pty Ltd
ABN 47 683 921 004
257–261 Main Street, Lilydale VIC 3140
Email: info@lineaotyv.com.au
Phone: 0397353383

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